I bought my first KTM from In Moto a year ago.
they were very keen to give me the best deal when I bought the bike and the staff were very friendly. Pre-delivery preparation, however, was rushed and I didn't have confidence that the first service had been done with care. There were oil drips over the engine and my impression was that the workshop is set up for a constant feed of 125s and scooters which is fair enough but it dilutes the KTM experience that their techs have. The customer service was not what I would expect after spending £10,500 on a new bike but I accepted it , perhaps because I considered the overall deal to be good.
If I had kept that bike, I would have booked the 2nd service elsewhere, but only for peace of mind.
Jon