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Discussion Starter #1
Hi Guys,

Got a Duke 200 for my first bike a fortnight ago and took it for its first service with the dealer it was purchased from today.

Took them about 2 hours to complete the service, then they hit me with the bill for a total of £108.38.

They said they would have to post the invoice out because the mechanic was still logged into the bike on dealer.net and he had gone out on a test ride, so I don’t have a break down of the costs.

Asked the guy that put it through the till was this just for changing the oil and he said yes and giving the bike a good check over to make sure everything on the bike is ok after its done a few miles.

Didn’t question him any further as I have never had a bike serviced and didn’t know how much it costs.

Is £108 a fair price for a first service?

After getting home and thinking about it, I cant help feeling that I may have been stroked, surely changing the oil couldn’t cost over £100 and why should I pay for the bike to be checked for defects, surely this should be KTM’s responsibility to check new bikes and covered in the cost when purchasing the bike.

As I mentioned im new to the bike world so all advice is very much appreciated. I do know not to eat the yellow snow, so if its kept bike related, that would be great.

Cheers

Mark
 

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Hi Guys,

Got a Duke 200 for my first bike a fortnight ago and took it for its first service with the dealer it was purchased from today.

Took them about 2 hours to complete the service, then they hit me with the bill for a total of £108.38.

They said they would have to post the invoice out because the mechanic was still logged into the bike on dealer.net and he had gone out on a test ride, so I don’t have a break down of the costs.

Asked the guy that put it through the till was this just for changing the oil and he said yes and giving the bike a good check over to make sure everything on the bike is ok after its done a few miles.

Didn’t question him any further as I have never had a bike serviced and didn’t know how much it costs.

Is £108 a fair price for a first service?

After getting home and thinking about it, I cant help feeling that I may have been stroked, surely changing the oil couldn’t cost over £100 and why should I pay for the bike to be checked for defects, surely this should be KTM’s responsibility to check new bikes and covered in the cost when purchasing the bike.

As I mentioned im new to the bike world so all advice is very much appreciated. I do know not to eat the yellow snow, so if its kept bike related, that would be great.

Cheers

Mark
sounds about right to me, dealers are expensive!
 

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Do your own servicing from now on. Buy genuine filters and proper spec oil, keep the receipts.
 

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As Kev said........most of that will be labour at around 40 pound an hr perhaps poss more. As long as it doesent invalidate any warranty to do yourself. Sense of satisfaction doing any work on your bike yourself even if it is only oil and filters.
 

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Sounds bloody reasonable for 2 hours labour, oil,filter and VAT. Almost sounds like you got your oil and filter for free!
 

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Sound very reasonable, I work in the motor trade in a main dealer, although budget services for cars are available now from £80 ish, a yearly manufacturer service is around £150, and thats oil and filter, pollen filter and a check over..
Our hourly labour rate is £80 per hour!
 

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"hourly labour rate is £80 per hour!" rip off dealer prices ,find a good local guy like i done (and if,like me, u are not a confident enough mechanic to do it youself).. research as much as poss of any work u want doing and if poss supply ur own parts and fluids etc (that way u know what is going on/in bike). i had a new clutch pushrod,seal and slave unit fitted and a top master cylinder seal/spring rebuild kit fitted and bleed system.. took him 2 and half hours and cost £50 labour charge only(no vat:666:)
 

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6000 mile service on my soon to be gone Triumph Tiger 1050 at the dealer I bought it from just cost me £190 and that was with a 10% discount for booking on line.

But the scary one is the Land Rover Defender that needs a 48,000 mile service = £310 + VAT at an independent (about £800+ at a Franchised Stealer).

I did the 36,000 mile service myself as it's basically an oil and filter change, drain the fuel filter and a shed load of checks. I worked to Land Rover's own service schedule (easily found on-line) and even had my own stamp made up for the service book so it looks kosher. And at £10 for an oil filter and £70 worth of oil (that only cost me £40 as Halfords had a special offer on), I saved a bit over the £250+VAT I paid at 24,000.

I've looked at the service schedule for the 48,000 one and it's scarily complicated (it's one of the new TDCI engines), some of the jobs would require buying specialist tools, so it's off to the (independent) dealers for this one.
 

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Hi Guys,

Got a Duke 200 for my first bike a fortnight ago and took it for its first service with the dealer it was purchased from today.

Took them about 2 hours to complete the service, then they hit me with the bill for a total of £108.38.

They said they would have to post the invoice out because the mechanic was still logged into the bike on dealer.net and he had gone out on a test ride, so I don’t have a break down of the costs.

Asked the guy that put it through the till was this just for changing the oil and he said yes and giving the bike a good check over to make sure everything on the bike is ok after its done a few miles.

Didn’t question him any further as I have never had a bike serviced and didn’t know how much it costs.

Is £108 a fair price for a first service?

After getting home and thinking about it, I cant help feeling that I may have been stroked, surely changing the oil couldn’t cost over £100 and why should I pay for the bike to be checked for defects, surely this should be KTM’s responsibility to check new bikes and covered in the cost when purchasing the bike.

As I mentioned im new to the bike world so all advice is very much appreciated. I do know not to eat the yellow snow, so if its kept bike related, that would be great.

Cheers

Mark
1st service on a Duke 200 also includes a valve clearance check, so 2 hours is more than fair.

Regards,

AMS
 

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Discussion Starter #12
£80 per hour, think I might be in the wrong trade. Its good to know they weren’t sticking the arm in (well at least not any more than any other dealer)

I thought that you got the labour free on a first service and you only paid for the parts.

Makes you think about the profit dealers must be making on services. Obviously selling bikes is their bread and butter and their probably under pressure to hit targets laid down by the manufactures but servicing must make up a good proportion of profit. Makes you wonder why some of them don’t make more of an effort to give you a better all round experience while you wait etc.

When I was collecting the bike a guy got charged £40 for a service on a triumph adventurer 1200 which was probably a first service so that’s what set the alarm bells ringing tbh. He was pleasantly surprised.

Definitely interested in doing the servicing myself but hope to be moving on to a bigger bike in the not to distant future so think it might be worth my while keeping the bike in house with the dealer.
Ill Probably go for a second hand bike next tho, there should be more options out there with larger bikes.

After the service the bike is displaying a warning message when switched on saying service not reset, Dose anyone know if I can reset this myself or will I need to call into the dealer and get them to do it?

Cheers for the replays you’ve put my mind at rest.
 

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Discussion Starter #14
Was it McCallans?Presuming your in N. Ireland?
Yea happy enought with them but they seem to blow hot and cold depening on who you get and what mood their in. McCallan himself hasent been about much when ive been down since I ordered the bike during the TT and picked it up over the twelth holidays so havent any experiance of him. What do you think of them yourself?
 

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Always serviced my own cars / bikes main dealers prices are a joke. Satisfaction of doing it yourself is priceless too.
 

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£80 per hour, think I might be in the wrong trade. Its good to know they weren’t sticking the arm in (well at least not any more than any other dealer)

I thought that you got the labour free on a first service and you only paid for the parts.

Makes you think about the profit dealers must be making on services. Obviously selling bikes is their bread and butter and their probably under pressure to hit targets laid down by the manufactures but servicing must make up a good proportion of profit. Makes you wonder why some of them don’t make more of an effort to give you a better all round experience while you wait etc.

When I was collecting the bike a guy got charged £40 for a service on a triumph adventurer 1200 which was probably a first service so that’s what set the alarm bells ringing tbh. He was pleasantly surprised.

Definitely interested in doing the servicing myself but hope to be moving on to a bigger bike in the not to distant future so think it might be worth my while keeping the bike in house with the dealer.
The general rule with KTM is that the first service is fully chargeable (both labour an oils). It is possible that the labour element for Triumph is covered by the dealer so the only charge there was for oil/oil filter. Of course it could vary from customer to customer if one 'negotiates' a better deal on buying the bike. I know one dealer (not us !) who gives the labour free on all KTM 1st services. A good dealer will certainly make sure the customer is aware of first service costs - otherwise it comes as a bit of a nasty surprise when the service is done.

To keep the warranty up the bike needs to be serviced at the dealer. However the less time the dealer spends on the bike the cheaper it will be. So if the bike goes into the dealer clean and tidy it will save a bit of time and keep the cost down. If the chain is clean, correctly adjusted, and lubed it will take the dealer 2 seconds to check it and tick the box on the service sheet rather than taking extra time to deal with a filthy and slack chain. Again saving time and cash. Same thing applies across the board on the service on anything on the service schedule that says 'check/adjust/clean .......................'
 
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